Methodology & Calculation Framework
A transparent, data-driven reliability index designed to help homebuyers make safer decisions.
The Builder Trust Score (0–100) is a standardized reliability metric that evaluates how consistently and professionally a builder delivers projects. It uses a structured, weighted model—similar to a credit score—to measure performance across four critical dimensions: timeliness, experience, legal compliance, and public sentiment.
This score is not influenced by advertising or paid placement. Every builder is rated using the exact same formula.
Homebuyers care most about getting their home on time. We evaluate a builder's average delay across past delivered projects:
| Avg Delay | Score Contribution |
|---|---|
| 0–6 months | 40 points |
| 6–12 months | 30 points |
| 12–24 months | 15 points |
| 24+ months | 0 points |
Timely delivery = high reliability. Long delays = reduced trust.
Experienced builders with multiple completed projects tend to be more reliable. We calculate:
This rewards builders who have successfully delivered in the past.
We evaluate the builder's compliance with RERA and check for open legal disputes:
| Status | Score Contribution |
|---|---|
| 0 complaints | 20 points |
| 1–2 complaints | 10 points |
| 3+ complaints | 0 points |
We only use verified complaints published by regulatory authorities.
We consider genuine buyer feedback from digital platforms such as Google or housing portals.
To prevent manipulation: Ratings with fewer than 10 reviews are proportionally discounted.
This ensures fair representation of real customer experience.
Certain conditions immediately set the builder's Trust Score to 0, regardless of other metrics:
This automatic override protects customers from high-risk developers.
Trust Score (0–100) =
Delivery Score max 40
+
Experience Score max 30
+
Legal Cleanliness Score max 20
+
Sentiment Score max 10
(capped at 100)
(or 0 if builder is flagged in the Kill Switch)
This formula is applied uniformly to all builders.
To ensure accuracy, every component of the score is backed by verifiable data, including:
All inputs are timestamped, logged, and audited monthly.
Trust Scores are refreshed every 30 days using:
If any risk indicators appear (spike in complaints, large delay, sudden rating manipulation), the builder is flagged for manual review.
Every Builder Profile displays:
This allows buyers to understand exactly why the score is what it is.
Every point is traceable and explained.
Based on verifiable public and regulatory data.
All builders evaluated using the same rules.
We prioritize what matters most—timely delivery and legal cleanliness.
Review count discounting, kill switch, and monthly audits prevent gaming.
Built on data, not advertising influence.
Homebuyers can rely on the Trust Score because it is built on evidence, not advertising influence.